Delivering Excellent Customer Service (Tip Sheet)
The customer experience doesn't just involve buying something from you. It's the entire journey your customer has with your business from start to finish.
A business bestie once described me as the one who brings the boardroom into the bar room. (<< Ok, it was Dre!) I like that. I’m going to own it. And here’s why: I enjoy breaking down complex concepts into golden nuggets for learning and implementation by anyone… even my friends on the stools at my favorite corner bar.
You may chuckle at that, but I’ll tell you a secret. My balance of egg-head and non-conforming creativity has served me well. It's given me the pleasure of steering marketing campaigns for organizations of all types — from the smallest non-profits to large Fortune 120 companies. (I’ve even had the honor of working on behalf of a client who was part of a presidential inauguration. True story!)
So… all of the content you’ll find in this Content Cellar is my way of paying it forward. And, on a regular basis, I’ll continue to add tools and resources to help you communicate your uniqueness into the world. Pinky swear.